Pricing

Simple, per-user pricing.
No hidden fees. No surprises.

Every plan is a flat monthly fee per user. The more users you have, the lower the per-user cost. All plans include 24/7 coverage and L1–L3 in-house support.

User band:

Showing pricing for 10–50 users. Prices are per user, per month (CAD).

Tier 1
Managed IT Support
Full helpdesk from L1 to L3, all in-house. No call centres. Engineers who know your environment.
Starting from
$85/user/mo
10–50 users · from $850/mo total
L1 through L3 — all in-house
24/7 coverage including weekends
Same business day on standard requests
Remote & onsite support
Full ticket tracking & documentation
Most Popular
Tier 2
Modern Workplace
Helpdesk plus full Microsoft 365 & Intune management. New hires set up on day one. Devices secured automatically.
Starting from
$130/user/mo
10–50 users · from $1,300/mo total
Everything in Tier 1
Microsoft 365 tenant fully managed
Intune device management & Autopilot
Conditional Access & MFA enforcement
Regular licence audits — stop overpaying
Tier 3
Full Stack
All four services — helpdesk, Modern Workplace, infrastructure & cloud, and patch & asset management.
Starting from
$175/user/mo
10–50 users · from $1,750/mo total
Everything in Tier 1 & 2
On-premises servers & Azure managed
Proactive infrastructure monitoring
OS & third-party patch management
Full asset inventory & lifecycle tracking

All prices are in CAD and exclude applicable taxes. Pricing is per user per month on a 12-month agreement. Volume pricing available for engagements over 300 users — contact us for a tailored quote.

Pricing Calculator

Estimate your
monthly cost.

Enter your user count and select a plan to see an instant estimate. Every engagement is scoped individually — this gives you a starting point, not a final quote.

Volume discounts apply automatically as your user count increases. Final pricing depends on your environment, infrastructure complexity, and contract term.

Your estimate
Users 25
Plan Tier 2 — Modern Workplace
Per user / month $130
User band 10–50 users
Estimated monthly total
$3,250
Annual estimate
$39,000

Volume pricing applied for 10–50 users. This is an estimate — your final quote may vary based on environment complexity.

Get a Formal Quote Free assessment included with every quote.
All Plans Include

Included in every engagement.

Regardless of which plan you choose, these are the baseline commitments IT Jag makes to every client.

24/7 Coverage
Around the clock, every day of the year including weekends and public holidays.
L1–L3 In-House
All support levels handled by the same team. No outsourced tiers, no lost context.
Onboarding Assessment
Full environment audit before day one. We know your setup before your first ticket.
Dedicated SLA
Defined response and resolution targets for every priority level — P1 through P4.
Monthly Reporting
Ticket summary, SLA performance, and environment health — available on request.
Flat Monthly Fee
No surprise invoices. No per-ticket billing. One predictable number every month.

Not sure which plan fits?
That's what the assessment is for.

Every engagement starts with a free infrastructure assessment. We look at your environment and recommend the right plan — not the most expensive one.

Book a Free IT Assessment View Services

Typically a 30-minute call. No obligation.