When IT breaks, your team reaches an engineer.
One helpdesk for your whole office. Staff email the desk, and an engineer who already knows your setup fixes the problem. No call centre and no outsourced tiers.
See what happens when you ask for help
Pick a problem.
- 1You email the deskA ticket opens and you get a confirmation.
- 2An engineer picks it upThey confirm who you are, reset your password, and check your sign-in settings.
- 3You sign back inThey stay with you until it works on your laptop and your phone.
- 4Ticket closedYou get a short summary of what was changed.
- 1You email the desk from your phoneA ticket opens and you get a confirmation.
- 2An engineer checks your laptopThey guide you through the network settings and check the Wi-Fi setup.
- 3If it's the network, a senior engineer takes overSame team, same ticket, with the notes already written.
- 4Ticket closedYou get a short summary of the cause and the fix.
- 1You send the name, role, and start dateOne email to the desk is enough.
- 2The desk creates the accountMailbox, Microsoft 365 licence, and access to the right shared folders.
- 3The laptop is set up and securedReady before day one, with your security settings applied.
- 4Monday morning, they sign in and startThe desk checks in to confirm everything works.
What the desk fixes
The everyday problems that stop people working. If it's on this list, your staff contact us directly and you don't have to get involved.
Passwords and sign-in
Lockouts, resets, and two-step sign-in on a new phone.
Email and Microsoft 365
Outlook, Teams, OneDrive, shared mailboxes, and licences.
Laptops, phones, and printers
Slow machines, failed updates, and printers that stop printing.
Wi-Fi and network
Dropped connections, VPN trouble, and access to shared drives.
Onboarding and offboarding
Accounts and devices ready on day one, and access removed on the last.
Software and apps
Installs, updates, and the error message nobody understands.
One team, from first message to fix
Most providers pass hard problems to someone who has never heard of your business. Here the ticket stays with the same engineers the whole way.
Reach the desk
Email support@itjag.com. Every request becomes a tracked ticket.
An engineer fixes it
Simple requests are solved at Level 1. Harder ones move to Level 2 or 3 inside the same team, with the notes attached.
You get a summary
The ticket closes with a record of the cause and the fix, so repeat problems get spotted.
Who is behind the desk
Engineers who have done this work inside larger organisations: Tier 3 support for a manufacturer with 250+ devices, frontline support at a managed service provider, and end-user computing in the public sector.
IT Jag brings that standard of support to smaller businesses. The person who picks up your ticket has handled the same problems in much larger environments.
- Microsoft 365 Certified: Endpoint Administrator Associate
- Microsoft Certified: Azure Fundamentals
- Google IT Support Specialization
What we put in writing
- A response target. Same business day on standard requests, written into your agreement.
- The same engineers every time. Level 1 to Level 3 stays in-house. Nothing is passed to an outside vendor.
- A record of every ticket. Each one is tracked and documented, with what was asked and what was done.
One price per person
A flat monthly fee for each member of staff. No hourly rates and no charge per ticket.
- Level 1 to Level 3 support, all in-house
- Remote support
- Every ticket tracked and documented
- 12-month agreement, prices in CAD before tax
Questions before you switch
Is there a contract?
Yes. Plans run on a 12-month agreement, billed per person each month in Canadian dollars.
How do we contact the helpdesk?
Your staff email support@itjag.com. Every request becomes a tracked ticket, and standard requests get a response the same business day.
Is support remote?
Yes. All support is delivered remotely, wherever your team works.
Book a free IT assessment
Tell us about your business and your current setup. An engineer reads every message and replies within one business day.